Shipping Protection & Tipping Policy
At our store, we strive to provide the best possible shopping experience. To give our customers more control over their orders, we offer optional add-on services at checkout.
1. Completely Voluntary Services
Please note that Shipping Protection and Tipping are 100% voluntary. These are not required fees and are only added to your order if you manually select them.
- Shipping Protection: An optional service to protect your package against loss, damage, or theft during transit.
- Tipping: An optional way to show appreciation for our fulfillment and customer service teams.
2. Shipping Protection Details
If you choose to add Shipping Protection to your order, you are covered for a variety of in-transit issues. For the full list of coverage, exclusions, and how to file a claim, please visit our detailed policy page here: https://stratgspark.com/products/shipping-protection
3. Change of Mind & Refund Policy
We want you to be completely satisfied with your purchase. If you added Shipping Protection or a Tip to your order and later change your mind, we are happy to provide a full refund for those specific amounts—no questions asked.
We will process your refund request immediately, even if your order has already been shipped. If you simply made a mistake during checkout, you are eligible for a full refund of these voluntary fees.
4. How to Contact Us
If you would like to request a refund for these services or have any questions, please reach out to us through any of the following channels found on our Contact Us page:
- Text/SMS or Call: +1 (424) 688-6492
- Email: support@stratgspark.com
Our customer support team is available to assist you swiftly and ensure your experience is worry-free.